Delivery
Delivery is by courier, in all countries of the European Union.
Estimated delivery time: 1–7 business days, depending on the country.
The cost of delivery is displayed at the time of order completion.
AromaCups is not responsible for any delays caused by the courier company.
Receiving orders and replacing products:
The products will be delivered by the courier company to the address specified in the order, between 09:00-17:00 on working days. The courier company representative will try to contact the buyer by phone in advance. If the parcel is not picked up, the courier company staff will leave a notice, after which they will try to deliver again. We will always provide all the information received from you regarding the specified delivery address and any other details made when placing the order, but we cannot verify whether these are always taken into account.
If the second delivery attempt also fails due to the Buyer, the cost of the second delivery will also be borne by the Buyer.
After receiving the order, the Buyer will check each item contained in the parcel and will ensure that the products correspond to those indicated on the invoice and the order placed. If any irregularities are noticed, the Buyer will immediately contact the Customer Relations department to resolve them. The products cannot be checked at the time of delivery, but only after delivery by the courier to the address specified when placing the order.
After this verification, we will no longer be able to accept complaints regarding incomplete orders.
If the products are damaged and this occurred before the order was taken over or during delivery, the Buyer will notify the Customer Relations department at [email protected] within 24 hours of receiving the package. In such situations, Crivio Impex SRL will replace the defective products.
Warranty and Return of Products
The warranty of the coffee sold is provided by our suppliers, and is determined by the validity period of the coffee. The service points are present on the warranty certificate. You can go to the service in person or you can send the product by courier.
Our company does not provide service for coffee machines or espresso machines.
Warranty terms:
• For individuals, the warranty for espresso machines is 24 months.
• For legal entities, the warranty for espresso machines is 12 months.
The warranty can be provided based on the warranty certificate or based on the invoice.
According to the legislation in force, the customer has the right to return the products within 14 days.
Return conditions:
The products must be unsealed, unused and in the original packaging.
The customer bears the cost of return shipping.
Sealed products that have been opened cannot be returned for health and hygiene reasons (according to Directive 2011/83/EU).
Refunds are made within a maximum of 14 days from receipt of the return.
Spare parts do not have warranty terms.
The consumer benefits from a period of 14 calendar days from the date of delivery to withdraw from a distance contract or from a contract outside commercial premises.
Only non-food products that have not been used or used in any way can be returned (the following are exempt from the right of withdrawal provided for in art. 9 – 15 regarding distance contracts and contracts outside commercial premises: “sealed products that cannot be returned for health protection reasons or for hygiene reasons because they have been unsealed by the consumer”);
Food items cannot be returned, according to the law: Government Ordinance 130/2000, Art. 12. The provisions of art. 3-4, art. 7-10 and art. 11: (1) the return of products does not apply in the case of the sale of food products, beverages or products of daily use used in the household, delivered by the trader to the consumer’s home, residence or workplace.
Returned products must be accompanied by proof of payment, in the original packaging, with all accessories, with labels;
The transport of the package with returned products is paid by the customer;