1. General information
1.1 By placing an order on our website, you (hereinafter referred to as the Buyer) will become a customer of the company Crivio Impex SRL. Therefore, please read the information below carefully before completing your order.
1.2 The sole trader of the products presented on this website aromacups.com (hereinafter referred to as the Online Store) is Crivio Impex SRL
1.3 Company information:
Crivio Impex SRL
Registration number with the Trade Register: J23/3299/2011
Registered office: Sos. Erou Nicolae Iancu, Nr. 69-71, Voluntari, Jud. Ilfov, 077190
Fiscal Code: 1564504
Tel: 0734 911 423.
E-mail: [email protected]
1.4 The online store (aromacups.com) will honor all orders received from Buyers, within the limits of availability and under the conditions in which the General Terms and Conditions of the Contract have been accepted, which are mandatory.
1.5 Although Crivio Impex SRL carefully monitors the prices and products displayed on the site, it reserves the right to modify any incorrectly displayed price due to human, calculation, editing or technical errors that may occur, as well as if the modifications are required by the laws in force. Crivio Impex SRL does not assume responsibility for displaying erroneous prices or information due to technical errors that may occur during the operation of the Online Store. Crivio Impex SRL also reserves the right to withdraw certain products due to quality or other problems that may arise. The entire content of the aromacups.com website is the property of Crivio Impex SRL and is protected by the law for the protection of copyright (Law no. 8/1996). The use by any person, without the consent of Crivio Impex SRL, of Web graphics, scripts, programs, databases, images, text, is punishable in accordance with the laws in force. Reporting cases of copyright infringement can be done at [email protected].
1.6 Cookies
A cookie is a small file in the form of special text sent by a server to a web browser and then sent back (unmodified) by the browser each time it accesses that server. This text is saved on your computer or device, and is retrieved from them during your subsequent visits. Crivio Impex SRL uses these cookies to improve and simplify your visit to our website, to enable various website features, such as the shopping cart, and to allow us to monitor the use of this website, as well as the effectiveness of advertising and other online activities. We do not use cookies to store personal information or to disclose information to third parties, but to remember user preferences, track user behavior and for authentication. They are text-only and cannot perform any operations, and are not computer viruses or spyware. There are two types of cookies: permanent (stored as a file on your computer or mobile device for up to 12 months) and temporary (session cookies; they are stored temporarily and disappear when you close your browser session). Cookies are used by web servers to differentiate users and to react to their actions within a session consisting of several separate transactions. They were invented to implement a virtual shopping cart. Most modern browsers allow the user to decide whether to accept cookies or not. However, sites that refuse cookies will lack certain features, for example, the shopping cart will no longer be available if it was implemented using cookies. You can easily delete cookies from your computer or mobile device in your browser. For instructions on how to manage and delete cookies, see the Help menu, or Settings in your browser. Please note that if you disable cookies, you will not be able to take advantage of all the features of our website. If you visit our website and your browser settings accept cookies, we consider this as acceptance of our use of cookies. For more details on how cookies work, please see, for example, www.allaboutcookies.org.
2. Registration
2.1 Placing an order does not require prior registration, the data necessary for delivery and payment will be provided at the end of the ordering process.
3. Purchase
3.1 ORDER refers to the action of requesting products or services using the “Complete order” button in the shopping cart.
ORDERS placed successfully are followed by the automatic sending of a notification to the CUSTOMER’s e-mail. For objective reasons, the COMPANY reserves the right to notify the customer exclusively by telephone if it is necessary to change the number of products or services in the ORDER. Furthermore, the CUSTOMER will decide whether to accept the change or cancel the order, with a full refund of the amount paid where applicable (payment made online).
By placing an ORDER on the SITE, the customer agrees to the terms and conditions of the SITE and is considered to be aware of the form of confirmation and delivery of ORDERS by the COMPANY, as well as the terms and conditions.
The terms and conditions of use may be modified at any time by updating this SITE, these modifications becoming mandatory and with immediate effect for all USERS/CLIENTS.
3.2 Ways to place an order:
Buyers can place orders through the Online Store: aromacups.com
By phone
The phone number you can call to place an order is 0734 911 423
Email
Orders can also be placed via email. You can send us orders to [email protected]. To take over the order, please send us:
– the name or company you wish to place the order on;
– the delivery address (and billing address if applicable);
– the phone number;
– the product names and quantities;
3.3 The minimum order is 3 bags/packages of 340 gr. or 1 bag/pack of 907 gr.
4. Payment
All prices shown include VAT.
Payment is made exclusively by card, at the time of order completion.
The site uses secure payment processors like Stripe.
5.Delivery
5.1 Delivery is by courier, in all countries of the European Union.
Estimated delivery time: 1–7 business days, depending on the country.
The cost of delivery is displayed at the time of order completion.
AromaCups is not responsible for any delays caused by the courier company.
6. Receiving orders and replacing products:
6.1 The products will be delivered by the courier company to the address specified in the order, between 09:00-17:00 on working days. The courier company representative will try to contact the buyer by phone in advance. If the parcel is not picked up, the courier company staff will leave a notice, after which they will try to deliver again. We will always provide all the information received from you regarding the specified delivery address and any other details made when placing the order, but we cannot verify whether these are always taken into account.
6.2 If the second delivery attempt also fails due to the Buyer, the cost of the second delivery will also be borne by the Buyer.
6.3 After receiving the order, the Buyer will check each item contained in the parcel and will ensure that the products correspond to those indicated on the invoice and the order placed. If any irregularities are noticed, the Buyer will immediately contact the Customer Relations department to resolve them. The products cannot be checked at the time of delivery, but only after delivery by the courier to the address specified when placing the order.
6.4 After this verification, we will no longer be able to accept complaints regarding incomplete orders.
6.5 If the products are damaged and this occurred before the order was taken over or during delivery, the Buyer will notify the Customer Relations department at [email protected] within 24 hours of receiving the package. In such situations, Crivio Impex SRL will replace the defective products.
7. Warranty and Return of Products
The warranty of the coffee sold is provided by our suppliers, and is determined by the validity period of the coffee. The service points are present on the warranty certificate. You can go to the service in person or you can send the product by courier.
Our company does not provide service for coffee machines or espresso machines.
Warranty terms:
• For individuals, the warranty for espresso machines is 24 months.
• For legal entities, the warranty for espresso machines is 12 months.
The warranty can be provided based on the warranty certificate or based on the invoice.
According to the legislation in force, the customer has the right to return the products within 14 days.
Return conditions:
The products must be unsealed, unused and in the original packaging.
The customer bears the cost of return shipping.
Sealed products that have been opened cannot be returned for health and hygiene reasons (according to Directive 2011/83/EU).
Refunds are made within a maximum of 14 days from receipt of the return.
Spare parts do not have warranty terms.
7.1 The consumer benefits from a period of 14 calendar days from the date of delivery to withdraw from a distance contract or from a contract outside commercial premises.
7.1 Only non-food products that have not been used or used in any way can be returned (the following are exempt from the right of withdrawal provided for in art. 9 – 15 regarding distance contracts and contracts outside commercial premises: “sealed products that cannot be returned for health protection reasons or for hygiene reasons because they have been unsealed by the consumer”);
7.2 Food items cannot be returned, according to the law: Government Ordinance 130/2000, Art. 12. The provisions of art. 3-4, art. 7-10 and art. 11: (1) the return of products does not apply in the case of the sale of food products, beverages or products of daily use used in the household, delivered by the trader to the consumer’s home, residence or workplace.
7.3 Returned products must be accompanied by proof of payment, in the original packaging, with all accessories, with labels;
7.4 The transport of the package with returned products is paid by the customer;
8. Safe use of the Online Store
8.1 By purchasing from this Online Store, you agree to be aware of and accept the opportunities and restrictions associated with the use of the Internet, in particular with regard to technical performance and any possible errors. Buyers assume all liability for orders placed and transactions involving the use of personal data. In view of the above, please ensure that your data is properly controlled.
8.2 Crivio Impex SRL is not liable for any of the errors listed below:- possible errors in the functioning of the Internet networks that may affect the proper functioning of the Online Store- any error occurring in any transmission device of the communication lines- loss of any documents, whether in printed or electronic format, and in particular loss of any data- improper functioning of any software programs- the consequences of any error arising from the improper functioning of any programs or unforeseen events or technical errors.
8.3 Crivio Impex SRL is not liable for cases of force majeure or events beyond its control.
8.4 Crivio Impex SRL is not liable for any direct or indirect damage caused by registration in the Online Store, regardless of the reason.
8.5 Buyers are responsible for protecting their personal data required for registration in the Online Store from third parties as well as for purchases made through the Online Store.
8.6 Crivio Impex SRL reserves the right to modify the Terms and Conditions of Purchase as well as the offer or any special offers of the Online Store at any time, for any reason. The modifications are valid from the date of their communication on the site and therefore do not affect orders placed before this date. Crivio Impex SRL is not required to provide any additional explanations regarding the implementation of any modifications, other than those above. If you do not agree with these conditions regarding possible modifications, please abandon the order.
8.7 Crivio Impex SRL will report any attempted fraud to the Police and competent law enforcement agencies in this regard.
8.8 Crivio Impex SRL shall not be liable for any fraud committed by a third party to the detriment of any user. In the event that a user violates the regulations in any form, Crivio Impex SRL shall cancel his/her registration and orders, and the Buyer shall not have the right to appeal the decision.
8.9 Crivio Impex SRL shall not be liable for any incorrect performance resulting from the provision of incorrect data during the purchase process.
9. Personal data security:
9.1 Crivio Impex SRL treats all personal data received as confidential and uses them exclusively for order processing and purchase-related purposes.
9.2 Buyers’ personal data will not be disclosed to any third party, except for subcontractors (logistics, etc.) necessary to complete the order.
9.3 We manage personal data in full compliance with the provisions of Law No. 677/2001, the law on the protection of individuals with regard to the processing of personal data and the free movement of such data. In accordance with Law 677/2001, information regarding your name and address will be recorded in our database.
9.4 By purchasing through the Online Store, Buyers agree that the operator of the Online Store (Crivio Impex SRL) will manage their personal data for the purpose of completing orders placed using the Online Store. At the request of the registered user, he/she may receive newsletters, in order to be informed about products or special offers. The user may also unsubscribe from this service at any time. The provision of this data is voluntary. If you no longer want Crivio Impex SRL to use your personal data in the future, please send us a notification to this effect at the address Bucharest Sectorul 3, Strada ION PILLAT, Nr. 2, Block G1, Staircase 1, Floor 5, App. 22 or at [email protected].
9.5 You can see the Privacy Policy and information regarding the External Data Protection Policy according to the new GDPR regulation by clicking on the following link:
Legal regulations for resolving any complaints:
10.1 www.anpc.ro
10.2 Any complaints from Buyers will be addressed in writing to [email protected] in order to be resolved amicably.
10.3 Online Dispute Resolution (ODR). According to directive 524/2013, we provide consumers with the ec.europa.eu/consumers/odr/ platform established by the European Commission to resolve disputes amicably between the consumer and the trader.
Currently, this platform does not have entities for resolving disputes in certain sectors of activity in several countries in the European Union, including Romania.