{"id":2374,"date":"2021-02-19T15:42:25","date_gmt":"2021-02-19T15:42:25","guid":{"rendered":"https:\/\/aromacups.com\/transport-si-retururi\/"},"modified":"2026-03-06T11:49:36","modified_gmt":"2026-03-06T11:49:36","slug":"transport-si-retururi","status":"publish","type":"page","link":"https:\/\/aromacups.com\/ro\/transport-si-retururi\/","title":{"rendered":"Livrare &#038; return\u0103ri"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_851420281\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-281142932\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-281142932 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-65802603\">\n\n\t<div id=\"col-427078424\" class=\"col medium-10 small-11 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1780178337\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1780178337 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1604104852\" class=\"text\">\n\t\t\n<h1>Livrare &amp; retururi<\/h1>\n\t\t\n<style>\n#text-1604104852 {\n  font-size: 1.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_851420281 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n@media (min-width:550px) {\n  #section_851420281 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_851420281 {\n    padding-top: 60px;\n    padding-bottom: 60px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_1320619521\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-equal\"  id=\"row-1954399690\">\n\n\t<div id=\"col-1964388481\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row row-large\"  id=\"row-443113991\">\n\n\t<div id=\"col-1823041130\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"ux-menu stack stack-col justify-start ux-menu--divider-solid\">\n\t\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/aromacups.com\/terms-conditions\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tTermeni \u0219i condi\u021bii\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/aromacups.com\/privacy-policy\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPolitica de confiden\u021bialitate\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/aromacups.com\/payment-method\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tOp\u021biuni de plat\u0103\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/aromacups.com\/shipping-returns\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tLivrare &amp; return\u0103ri\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1904427941\" class=\"col medium-12 small-12 large-8 medium-col-first\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div>\n<div><strong>Livrare<\/strong><\/div>\n<div>Livrarea se face prin curier, \u00een toate \u021b\u0103rile din Uniunea European\u0103.<\/p>\n<div>\u00a0<\/div>\n<div>Timp estimat de livrare: 1\u20137 zile lucr\u0103toare, \u00een func\u021bie de \u021bar\u0103.<\/div>\n<div>\u00a0<\/div>\n<div>Costul livr\u0103rii este afi\u0219at la finalizarea comenzii.<\/div>\n<div>\u00a0<\/div>\n<div>AromaCups nu este responsabil\u0103 pentru \u00eent\u00e2rzierile cauzate de firma de curierat.<\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div><strong>Primirea comenzilor \u0219i \u00eenlocuirea produselor:<\/strong><\/div>\n<div>Produsele vor fi livrate de firma de curierat la adresa specificat\u0103 \u00een comand\u0103, \u00eentre orele 09:00-17:00, \u00een zilele lucr\u0103toare. Reprezentantul firmei de curierat va \u00eencerca s\u0103 contacteze cump\u0103r\u0103torul \u00een prealabil, telefonic. Dac\u0103 coletul nu este ridicat, personalul firmei de curierat va l\u0103sa o notificare, dup\u0103 care va \u00eencerca s\u0103 livreze din nou. Vom furniza \u00eentotdeauna toate informa\u021biile primite de la dvs. privind adresa de livrare indicat\u0103 \u0219i orice alte detalii oferite la plasarea comenzii, \u00eens\u0103 nu putem verifica dac\u0103 acestea sunt \u00eentotdeauna luate \u00een considerare.<\/div>\n<div>\u00a0<\/div>\n<div>Dac\u0103 \u0219i a doua \u00eencercare de livrare e\u0219ueaz\u0103 din cauza Cump\u0103r\u0103torului, costul celei de-a doua livr\u0103ri va fi suportat tot de Cump\u0103r\u0103tor.<\/div>\n<div>\u00a0<\/div>\n<div>Dup\u0103 primirea comenzii, Cump\u0103r\u0103torul va verifica fiecare produs din colet \u0219i se va asigura c\u0103 produsele corespund celor indicate pe factur\u0103 \u0219i \u00een comanda plasat\u0103. Dac\u0103 sunt observate nereguli, Cump\u0103r\u0103torul va contacta imediat departamentul Rela\u021bii cu Clien\u021bii pentru a le solu\u021biona. Produsele nu pot fi verificate \u00een momentul livr\u0103rii, ci doar dup\u0103 livrarea de c\u0103tre curier la adresa specificat\u0103 la plasarea comenzii.<\/div>\n<div>\u00a0<\/div>\n<div>Dup\u0103 aceast\u0103 verificare, nu vom mai putea accepta reclama\u021bii privind comenzi incomplete.<\/div>\n<div>\u00a0<\/div>\n<div>Dac\u0103 produsele sunt deteriorate \u0219i acest lucru s-a produs \u00eenainte de preluarea comenzii sau \u00een timpul livr\u0103rii, Cump\u0103r\u0103torul va notifica departamentul Rela\u021bii cu Clien\u021bii la contact@aromacups.com \u00een termen de 24 de ore de la primirea coletului. \u00cen astfel de situa\u021bii, Crivio Impex SRL va \u00eenlocui produsele defecte.<\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div>\n<div><strong>Garan\u021bia \u0219i returnarea produselor<\/strong><\/div>\n<div>Garan\u021bia pentru cafeaua v\u00e2ndut\u0103 este oferit\u0103 de furnizorii no\u0219tri \u0219i este determinat\u0103 de perioada de valabilitate a cafelei. Punctele de service sunt indicate pe certificatul de garan\u021bie. V\u0103 pute\u021bi prezenta personal la service sau pute\u021bi trimite produsul prin curier.<\/div>\n<div>\u00a0<\/div>\n<div>Compania noastr\u0103 nu asigur\u0103 service pentru aparate de cafea sau espressoare.<\/div>\n<div>\u00a0<\/div>\n<div>Termeni de garan\u021bie:<\/div>\n<div>\u2022 Pentru persoanele fizice, garan\u021bia pentru espressoare este de 24 de luni.<\/div>\n<div>\u2022 Pentru persoanele juridice, garan\u021bia pentru aparatele de espresso este de 12 luni.<\/div>\n<div>Garan\u021bia poate fi acordat\u0103 pe baza certificatului de garan\u021bie sau pe baza facturii.<\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div>\n<div>Conform legisla\u021biei \u00een vigoare, clientul are dreptul s\u0103 returneze produsele \u00een termen de 14 zile.<\/div>\n<div>\u00a0<\/div>\n<div>Condi\u021bii de retur:<\/div>\n<div>\u00a0<\/div>\n<div>Produsele trebuie s\u0103 fie sigilate, neutilizate \u0219i \u00een ambalajul original.<\/div>\n<div>\u00a0<\/div>\n<div>Costul transportului pentru retur este suportat de client.<\/div>\n<div>\u00a0<\/div>\n<div>Produsele sigilate care au fost deschise nu pot fi returnate din motive de s\u0103n\u0103tate \u0219i igien\u0103 (conform Directivei 2011\/83\/UE).<\/div>\n<div>\u00a0<\/div>\n<div>Ramburs\u0103rile se efectueaz\u0103 \u00een maximum 14 zile de la primirea returului.<\/div>\n<\/div>\n<div>\n<div>\u00a0<\/div>\n<div>Piesele de schimb nu au termen de garan\u021bie.<\/div>\n<div>\u00a0<\/div>\n<div>Consumatorul beneficiaz\u0103 de un termen de 14 zile calendaristice de la data livr\u0103rii pentru a se retrage dintr-un contract la distan\u021b\u0103 sau dintr-un contract \u00eencheiat \u00een afara spa\u021biilor comerciale.<\/div>\n<div>\u00a0<\/div>\n<div>Pot fi returnate doar produsele nealimentare care nu au fost utilizate sau folosite \u00een niciun fel (sunt exceptate de la dreptul de retragere prev\u0103zut la art. 9 \u2013 15 privind contractele la distan\u021b\u0103 \u0219i contractele \u00eencheiate \u00een afara spa\u021biilor comerciale: \u201eprodusele sigilate care nu pot fi returnate din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau din motive de igien\u0103, \u00een cazul \u00een care au fost desigilate de consumator\u201d);<\/div>\n<div>\u00a0<\/div>\n<div>Produsele alimentare nu pot fi returnate, conform legii: Ordonan\u021ba Guvernului 130\/2000, art. 12. Dispozi\u021biile art. 3-4, art. 7-10 \u0219i art. 11: (1) returnarea produselor nu se aplic\u0103 \u00een cazul v\u00e2nz\u0103rii de produse alimentare, b\u0103uturi sau produse de uz zilnic folosite \u00een gospod\u0103rie, livrate de comerciant la domiciliul, re\u0219edin\u021ba sau locul de munc\u0103 al consumatorului.<\/div>\n<div>\u00a0<\/div>\n<div>Produsele returnate trebuie s\u0103 fie \u00eenso\u021bite de dovada pl\u0103\u021bii, \u00een ambalajul original, cu toate accesoriile, cu etichetele;<\/div>\n<div>\u00a0<\/div>\n<div>Transportul coletului cu produsele returnate este achitat de c\u0103tre client;<\/div>\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:40px;margin-bottom:40px;max-width:100%;height:2px;\"><\/div>\n\t<div id=\"stack-3419192695\" class=\"stack stack-row justify-between items-center sm:stack-col sm:items-stretch\">\n\t\t\n<a href=\"https:\/\/aromacups.com\/ro\/magazin\/\" class=\"button primary\" >\n\t<i class=\"icon-shopping-basket\" aria-hidden=\"true\"><\/i>\t<span>Magazin<\/span>\n\t<\/a>\n\n<a href=\"https:\/\/aromacups.com\/ro\/persoana-de-contact\/\" class=\"button secondary\" >\n\t\t<span>Contact<\/span>\n\t<\/a>\n\n\t\t\n<style>\n#stack-3419192695 > * {\n  --stack-gap: 0.25rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1954399690 > .col > .col-inner {\n  padding: 40px 40px 20px 40px;\n  background-color: rgb(255,255,255);\n}\n@media (min-width:850px) {\n  #row-1954399690 > .col > .col-inner {\n    padding: 60px 60px 40px 60px;\n  }\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1320619521 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-2374","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aromacups.com\/ro\/wp-json\/wp\/v2\/pages\/2374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aromacups.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aromacups.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aromacups.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aromacups.com\/ro\/wp-json\/wp\/v2\/comments?post=2374"}],"version-history":[{"count":2,"href":"https:\/\/aromacups.com\/ro\/wp-json\/wp\/v2\/pages\/2374\/revisions"}],"predecessor-version":[{"id":4527,"href":"https:\/\/aromacups.com\/ro\/wp-json\/wp\/v2\/pages\/2374\/revisions\/4527"}],"wp:attachment":[{"href":"https:\/\/aromacups.com\/ro\/wp-json\/wp\/v2\/media?parent=2374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}