{"id":4011,"date":"2021-02-19T15:42:25","date_gmt":"2021-02-19T15:42:25","guid":{"rendered":"https:\/\/aromacups.com\/szallitas-es-visszakuldes\/"},"modified":"2026-03-07T14:13:45","modified_gmt":"2026-03-07T14:13:45","slug":"szallitas-es-visszakuldes","status":"publish","type":"page","link":"https:\/\/aromacups.com\/hu\/szallitas-es-visszakuldes\/","title":{"rendered":"Sz\u00e1ll\u00edt\u00e1s \u00e9s visszak\u00fcld\u00e9s"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_744634484\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div id=\"gap-1211858747\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1211858747 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-333139483\">\n\n\t<div id=\"col-880638071\" class=\"col medium-10 small-11 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1967575059\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1967575059 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-796150052\" class=\"text\">\n\t\t\n<h1>Sz\u00e1ll\u00edt\u00e1s \u00e9s visszak\u00fcld\u00e9s<\/h1>\n\t\t\n<style>\n#text-796150052 {\n  font-size: 1.8rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_744634484 {\n  padding-top: 40px;\n  padding-bottom: 40px;\n}\n@media (min-width:550px) {\n  #section_744634484 {\n    padding-top: 50px;\n    padding-bottom: 50px;\n  }\n}\n@media (min-width:850px) {\n  #section_744634484 {\n    padding-top: 60px;\n    padding-bottom: 60px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_132958748\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-equal\"  id=\"row-1619605152\">\n\n\t<div id=\"col-1104141761\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row row-large\"  id=\"row-834726039\">\n\n\t<div id=\"col-800805152\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"ux-menu stack stack-col justify-start ux-menu--divider-solid\">\n\t\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/aromacups.com\/terms-conditions\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t\u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9telek\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/aromacups.com\/privacy-policy\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tAdatv\u00e9delmi szab\u00e1lyzat\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/aromacups.com\/payment-method\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tFizet\u00e9si lehet\u0151s\u00e9gek\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/aromacups.com\/shipping-returns\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tSz\u00e1ll\u00edt\u00e1s \u00e9s visszak\u00fcld\u00e9s\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-601096269\" class=\"col medium-12 small-12 large-8 medium-col-first\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div>\n<div><strong>K\u00e9zbes\u00edt\u00e9s<\/strong><\/div>\n<div>A k\u00e9zbes\u00edt\u00e9st fut\u00e1rszolg\u00e1lat v\u00e9gzi az Eur\u00f3pai Uni\u00f3 valamennyi orsz\u00e1g\u00e1ba.<\/p>\n<div>\u00a0<\/div>\n<div>V\u00e1rhat\u00f3 k\u00e9zbes\u00edt\u00e9si id\u0151: 1\u20137 munkanap, orsz\u00e1gonk\u00e9nt elt\u00e9r\u0151en.<\/div>\n<div>\u00a0<\/div>\n<div>A k\u00e9zbes\u00edt\u00e9s d\u00edja a rendel\u00e9s v\u00e9gleges\u00edt\u00e9sekor ker\u00fcl felt\u00fcntet\u00e9sre.<\/div>\n<div>\u00a0<\/div>\n<div>Az AromaCups nem v\u00e1llal felel\u0151ss\u00e9get a fut\u00e1rszolg\u00e1lat \u00e1ltal okozott k\u00e9sedelmek\u00e9rt.<\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div><strong>Rendel\u00e9sek \u00e1tv\u00e9tele \u00e9s term\u00e9kcsere:<\/strong><\/div>\n<div>A term\u00e9keket a fut\u00e1rszolg\u00e1lat a rendel\u00e9sben megadott c\u00edmre sz\u00e1ll\u00edtja, munkanapokon 09:00\u201317:00 k\u00f6z\u00f6tt. A fut\u00e1rszolg\u00e1lat munkat\u00e1rsa el\u0151zetesen telefonon megpr\u00f3b\u00e1lja felvenni a kapcsolatot a v\u00e1s\u00e1rl\u00f3val. Amennyiben a csomagot nem veszik \u00e1t, a fut\u00e1rszolg\u00e1lat munkat\u00e1rsai \u00e9rtes\u00edt\u0151t hagynak, majd ism\u00e9t megk\u00eds\u00e9rlik a k\u00e9zbes\u00edt\u00e9st. A megadott k\u00e9zbes\u00edt\u00e9si c\u00edmre \u00e9s a rendel\u00e9s lead\u00e1sakor megadott egy\u00e9b adatokra vonatkoz\u00f3an minden, \u00d6nt\u0151l kapott inform\u00e1ci\u00f3t tov\u00e1bb\u00edtunk, azonban nem tudjuk ellen\u0151rizni, hogy ezeket minden esetben figyelembe veszik-e.<\/div>\n<div>\u00a0<\/div>\n<div>Ha a m\u00e1sodik k\u00e9zbes\u00edt\u00e9si k\u00eds\u00e9rlet is a V\u00e1s\u00e1rl\u00f3nak felr\u00f3hat\u00f3 okb\u00f3l hi\u00fasul meg, a m\u00e1sodik k\u00e9zbes\u00edt\u00e9s k\u00f6lts\u00e9ge is a V\u00e1s\u00e1rl\u00f3t terheli.<\/div>\n<div>\u00a0<\/div>\n<div>A megrendel\u00e9s k\u00e9zhezv\u00e9tel\u00e9t k\u00f6vet\u0151en a V\u00e1s\u00e1rl\u00f3 ellen\u0151rzi a csomagban tal\u00e1lhat\u00f3 valamennyi t\u00e9telt, \u00e9s meggy\u0151z\u0151dik arr\u00f3l, hogy a term\u00e9kek megfelelnek a sz\u00e1ml\u00e1n \u00e9s a leadott rendel\u00e9sben felt\u00fcntetetteknek. Amennyiben b\u00e1rmilyen rendelleness\u00e9get \u00e9szlel, a V\u00e1s\u00e1rl\u00f3 halad\u00e9ktalanul felveszi a kapcsolatot az \u00dcgyf\u00e9lkapcsolati oszt\u00e1llyal azok rendez\u00e9se \u00e9rdek\u00e9ben. A term\u00e9kek \u00e1tv\u00e9telkor nem ellen\u0151rizhet\u0151k, kiz\u00e1r\u00f3lag a fut\u00e1r \u00e1ltali k\u00e9zbes\u00edt\u00e9st k\u00f6vet\u0151en, a rendel\u00e9s lead\u00e1sakor megadott c\u00edmen.<\/div>\n<div>\u00a0<\/div>\n<div>Ezen ellen\u0151rz\u00e9s ut\u00e1n a hi\u00e1nyos rendel\u00e9sekre vonatkoz\u00f3 reklam\u00e1ci\u00f3kat m\u00e1r nem \u00e1ll m\u00f3dunkban elfogadni.<\/div>\n<div>\u00a0<\/div>\n<div>Amennyiben a term\u00e9kek s\u00e9r\u00fcltek, \u00e9s ez a rendel\u00e9s \u00e1tv\u00e9tele el\u0151tt vagy a kisz\u00e1ll\u00edt\u00e1s sor\u00e1n t\u00f6rt\u00e9nt, a V\u00e1s\u00e1rl\u00f3 a csomag k\u00e9zhezv\u00e9tel\u00e9t\u0151l sz\u00e1m\u00edtott 24 \u00f3r\u00e1n bel\u00fcl \u00e9rtes\u00edti az \u00dcgyf\u00e9lkapcsolati oszt\u00e1lyt a contact@aromacups.com c\u00edmen. Ilyen esetekben az Crivio Impex SRL kicser\u00e9li a hib\u00e1s term\u00e9keket.<\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div>\n<div><strong>J\u00f3t\u00e1ll\u00e1s \u00e9s term\u00e9kvisszak\u00fcld\u00e9s<\/strong><\/div>\n<div>Az \u00e9rt\u00e9kes\u00edtett k\u00e1v\u00e9 j\u00f3t\u00e1ll\u00e1s\u00e1t besz\u00e1ll\u00edt\u00f3ink biztos\u00edtj\u00e1k, \u00e9s a k\u00e1v\u00e9 min\u0151s\u00e9gmeg\u0151rz\u00e9si ideje hat\u00e1rozza meg. A szervizpontok a j\u00f3t\u00e1ll\u00e1si jegyen tal\u00e1lhat\u00f3k. A szervizt szem\u00e9lyesen is felkeresheti, vagy a term\u00e9ket fut\u00e1rral is elk\u00fcldheti.<\/div>\n<div>\u00a0<\/div>\n<div>C\u00e9g\u00fcnk nem ny\u00fajt szervizszolg\u00e1ltat\u00e1st k\u00e1v\u00e9f\u0151z\u0151g\u00e9pekhez vagy eszpressz\u00f3g\u00e9pekhez.<\/div>\n<div>\u00a0<\/div>\n<div>J\u00f3t\u00e1ll\u00e1si felt\u00e9telek:<\/div>\n<div>\u2022 Mag\u00e1nszem\u00e9lyek r\u00e9sz\u00e9re az eszpressz\u00f3g\u00e9pekre vonatkoz\u00f3 j\u00f3t\u00e1ll\u00e1s 24 h\u00f3nap.<\/div>\n<div>\u2022 Jogi szem\u00e9lyek eset\u00e9n az eszpressz\u00f3g\u00e9pekre vonatkoz\u00f3 j\u00f3t\u00e1ll\u00e1s 12 h\u00f3nap.<\/div>\n<div>A j\u00f3t\u00e1ll\u00e1s a j\u00f3t\u00e1ll\u00e1si jegy alapj\u00e1n vagy a sz\u00e1mla alapj\u00e1n \u00e9rv\u00e9nyes\u00edthet\u0151.<\/div>\n<\/div>\n<div>\u00a0<\/div>\n<div>\n<div>A hat\u00e1lyos jogszab\u00e1lyok szerint a v\u00e1s\u00e1rl\u00f3nak joga van a term\u00e9keket 14 napon bel\u00fcl visszak\u00fcldeni.<\/div>\n<div>\u00a0<\/div>\n<div>Visszak\u00fcld\u00e9si felt\u00e9telek:<\/div>\n<div>\u00a0<\/div>\n<div>A term\u00e9keknek bontatlannak, haszn\u00e1latlannak \u00e9s eredeti csomagol\u00e1sban kell lenni\u00fck.<\/div>\n<div>\u00a0<\/div>\n<div>A visszak\u00fcld\u00e9s sz\u00e1ll\u00edt\u00e1si k\u00f6lts\u00e9ge a v\u00e1s\u00e1rl\u00f3t terheli.<\/div>\n<div>\u00a0<\/div>\n<div>Az eg\u00e9szs\u00e9gv\u00e9delmi \u00e9s higi\u00e9niai okokb\u00f3l a felbontott, lez\u00e1rt term\u00e9kek nem k\u00fcldhet\u0151k vissza (a 2011\/83\/EU ir\u00e1nyelv szerint).<\/div>\n<div>\u00a0<\/div>\n<div>A visszat\u00e9r\u00edt\u00e9s a visszak\u00fcld\u00f6tt term\u00e9k be\u00e9rkez\u00e9s\u00e9t\u0151l sz\u00e1m\u00edtott legfeljebb 14 napon bel\u00fcl t\u00f6rt\u00e9nik.<\/div>\n<\/div>\n<div>\n<div>\u00a0<\/div>\n<div>Az alkatr\u00e9szekre nem vonatkoznak j\u00f3t\u00e1ll\u00e1si felt\u00e9telek.<\/div>\n<div>\u00a0<\/div>\n<div>A fogyaszt\u00f3t a k\u00e9zbes\u00edt\u00e9s napj\u00e1t\u00f3l sz\u00e1m\u00edtott 14 napt\u00e1ri napos hat\u00e1rid\u0151 illeti meg az el\u00e1ll\u00e1sra t\u00e1voll\u00e9v\u0151k k\u00f6z\u00f6tt k\u00f6t\u00f6tt szerz\u0151d\u00e9s, illetve \u00fczlethelyis\u00e9gen k\u00edv\u00fcl k\u00f6t\u00f6tt szerz\u0151d\u00e9s eset\u00e9n.<\/div>\n<div>\u00a0<\/div>\n<div>Csak a nem \u00e9lelmiszer jelleg\u0171, fel nem haszn\u00e1lt, illetve semmilyen m\u00f3don nem haszn\u00e1lt term\u00e9kek k\u00fcldhet\u0151k vissza (az el\u00e1ll\u00e1si jog al\u00f3li kiv\u00e9telek a t\u00e1voll\u00e9v\u0151k k\u00f6z\u00f6tt k\u00f6t\u00f6tt szerz\u0151d\u00e9sekre \u00e9s az \u00fczlethelyis\u00e9gen k\u00edv\u00fcl k\u00f6t\u00f6tt szerz\u0151d\u00e9sekre vonatkoz\u00f3an a 9\u201315. cikk szerint: \u201eazok a lez\u00e1rt term\u00e9kek, amelyek eg\u00e9szs\u00e9gv\u00e9delmi vagy higi\u00e9niai okokb\u00f3l nem k\u00fcldhet\u0151k vissza, ha a fogyaszt\u00f3 azokat felbontotta\u201d);<\/div>\n<div>\u00a0<\/div>\n<div>A jogszab\u00e1ly szerint \u00e9lelmiszerek nem k\u00fcldhet\u0151k vissza: Government Ordinance 130\/2000, Art. 12. Az art. 3-4, art. 7-10 \u00e9s art. 11 rendelkez\u00e9sei: (1) a term\u00e9kek visszak\u00fcld\u00e9se nem alkalmazhat\u00f3 \u00e9lelmiszerek, italok vagy a h\u00e1ztart\u00e1sban mindennapi haszn\u00e1latra szolg\u00e1l\u00f3 term\u00e9kek \u00e9rt\u00e9kes\u00edt\u00e9se eset\u00e9n, amelyeket a keresked\u0151 a fogyaszt\u00f3 otthon\u00e1ba, lak\u00f3hely\u00e9re vagy munkahely\u00e9re sz\u00e1ll\u00edt.<\/div>\n<div>\u00a0<\/div>\n<div>A visszak\u00fcld\u00f6tt term\u00e9kekhez csatolni kell a fizet\u00e9si bizonylatot, eredeti csomagol\u00e1sban, minden tartoz\u00e9k\u00e1val, c\u00edmk\u00e9kkel;<\/div>\n<div>\u00a0<\/div>\n<div>A visszak\u00fcld\u00f6tt term\u00e9keket tartalmaz\u00f3 csomag sz\u00e1ll\u00edt\u00e1si k\u00f6lts\u00e9g\u00e9t a v\u00e1s\u00e1rl\u00f3 fizeti;<\/div>\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:40px;margin-bottom:40px;max-width:100%;height:2px;\"><\/div>\n\t<div id=\"stack-984818009\" class=\"stack stack-row justify-between items-center sm:stack-col sm:items-stretch\">\n\t\t\n<a href=\"https:\/\/aromacups.com\/hu\/webshop\/\" class=\"button primary\" >\n\t<i class=\"icon-shopping-basket\" aria-hidden=\"true\"><\/i>\t<span>Bolt<\/span>\n\t<\/a>\n\n<a href=\"https:\/\/aromacups.com\/hu\/kapcsolat\/\" class=\"button secondary\" >\n\t\t<span>Kapcsolat<\/span>\n\t<\/a>\n\n\t\t\n<style>\n#stack-984818009 > * {\n  --stack-gap: 0.25rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1619605152 > .col > .col-inner {\n  padding: 40px 40px 20px 40px;\n  background-color: rgb(255,255,255);\n}\n@media (min-width:850px) {\n  #row-1619605152 > .col > .col-inner {\n    padding: 60px 60px 40px 60px;\n  }\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_132958748 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-4011","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aromacups.com\/hu\/wp-json\/wp\/v2\/pages\/4011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aromacups.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aromacups.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aromacups.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aromacups.com\/hu\/wp-json\/wp\/v2\/comments?post=4011"}],"version-history":[{"count":11,"href":"https:\/\/aromacups.com\/hu\/wp-json\/wp\/v2\/pages\/4011\/revisions"}],"predecessor-version":[{"id":4821,"href":"https:\/\/aromacups.com\/hu\/wp-json\/wp\/v2\/pages\/4011\/revisions\/4821"}],"wp:attachment":[{"href":"https:\/\/aromacups.com\/hu\/wp-json\/wp\/v2\/media?parent=4011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}